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Client Implementation Manager

An exciting opportunity has arisen for a Client Implementation Manager within BrightOffice. This person will manage the implementation of our Cloud based CRM software for our clients.

The Role

The role of a Client Project Manager involves managing a customer implementation of our cloud CRM from start to finish. You will work closely within a team to Setup, Configure, and conduct the training of the software for the customer.
You will be expected to co-ordinate the implementation of the software, so good communication and collaboration skills are essential, you will also be expected to understand your client’s requirements and processes in order to deliver our cloud platform successfully, and to also maintain an ongoing relationship with the customer throughout the length of the contract.
Ultimately you will ensure your projects meet our quality standards and are completed on time and to budget.

Key Responsibilities

  • To drive the delivery timetable, working with our internal and external stakeholders.
  • Cloud CRM platform customer training.
  • Commercial awareness, understanding of our costing processes, and the ability to identify, cross-sell, and up-sell opportunities.
  • Manage the full account life cycle from setup to implementation and on-going development.
  • Adoption and success management.
  • Assist the Technical Team and Support Team in testing and issue logging.

Key skills and personal traits required:

  • At least 2-3 years of relevant experience in a project management position.
  • To be prepared to travel throughout the UK.
  • Strong organisational and coordinating skills.
  • Excellent written and oral communication skills.
  • Time management with the ability to multi-task.
  • Logic and Troubleshooting.
  • Detail oriented person.
  • Drive and desire to contribute as part of our successful team.
  • Ability to learn new technology and systems.
  • High level of initiative and work well in a team environment.
  • Ability to manage and develop customer relationships.

What’s on offer:

  • Competitive basic salary.
  • Company pension scheme.
  • Employee referral scheme
  • Childcare voucher Scheme
  • Employee assistance Programme

Candidates must also be able to prove that they have the tenacity and drive to see a project through to fruition in a fast paced environment.

Although training will be given in our products, we need people who have a thirst to learn and have an eagerness to support and implement our products.

Applicants must hold a driving licence and own their own car.

If you feel you have the right skills and experience to join a successful growing company, please send a copy of your CV through to

Officially approved
G-Cloud supplier.