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Privacy Policy

This privacy policy sets out how BrightOffice uses and protects any information that you provide when you use this website. BrightOffice is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. We may change this policy from time to time by updating this page. You should check this page for the most current version. This policy is effective from 01-05-2020

Your Consent
By completing our registration forms (for example through our website, email marketing, mobile applications, or by the continued use of our services), you consent to the use of your personal information in accordance with this policy. This includes any sensitive personal information that you may provide.

Information Collection, Use and Storage
Information collection
We collect the following information: name and job title; contact information including email address; demographic information such as postcode, preferences and interests; and other information relevant to customer surveys. We may send promotional and marketing emails related to your subscriptions. If you no longer wish to receive these emails, you may opt out of them by updating your preferences in our marketing emails or contact us.

Intended use of Personal Data
Most of our services do not require any form of registration, allowing you to visit our site without telling us who you are. However, some services may require you to provide us with Personal Data. We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: internal record keeping; to improve our products and services; to periodically send marketing emails such as latest news and newsletters, we think you may find interesting using the email address which you have provided.

From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests. However, if you choose to withhold any Personal Data requested by us, it may not be possible for you to gain access to certain parts of the site and for us to respond to your query.

Marketing
BrightOffice would like to send you information about our announcements, articles and press releases that we think you might like, as well as those of our group companies.

If you have agreed to receive marketing, you may always opt out at a later date. You have the right at any time to stop BrightOffice from contacting you for marketing purposes or giving your data to our group companies. If you no longer wish to be contacted for marketing purposes, you can opt out from our marketing emails clicking on ‘unsubscribe’ or contact us.

Social login
If you log in to our website or online services through a third-party site, such as Facebook, that site may pass information to us, such as, user ID, name associated with ID, email address and location, plus other information permitted under the privacy policy for that website. Our website may also return information about you to that social networking site regarding your login.

Your individual rights
Access to information
BrightOffice would like to make sure you are fully aware of all your data protection rights. You have the rights to request access to the information we have on you. We will make sure to provide you with a copy of the data we process about you. In order to comply with your request, we may ask you to verify identity. We will fulfil your request by sending your copy electronically, unless the request expressly specifies a different method. For any subsequent request, we may charge you a small fee.

Every user is entitled to the following:
-The right to access – you have the right to request for copies of your personal data.
-The right to rectification – you have the right to request that we correct any information you believe is inaccurate. You also have the right to request our Company to complete information you believe is incomplete. -The right to erasure – you have the right to request that we erase your personal data, under certain conditions.
-The right to restrict processing – you have the right to request that we restrict the processing of your personal data, under certain conditions.
-The right to data portability – you have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us:
Email: support@brightoffice.co.uk
Phone: 0845 643 4012

Controlling Your Personal Information
You may choose to restrict the collection or use of your personal information by what information you give us whenever you are asked to fill in a form on the website, if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at support@brightoffice.co.uk. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

How we share your information
BrightOffice will not rent, sell or distribute your personally identifiable information to third parties third parties unless we have your permission or are required by law to do so. We may store personal data in locations outside the direct control of BrightOffice (for instance, on servers or databases of data processors). Although, we have ensured that they are GDPR compliant. Additionally, any personally identifiable information you elect to make publicly available on our site, such as posting comments on our blog page, will be available to others.

Information about other people
By giving us information about another person, you confirm that they have appointed you to act for them, for you to provide us with their information, including sensitive personal data, and to the transfer of their information abroad and to receive on their behalf any data protection notices.

Storage and Processing
Your information collected through our website and services may be stored and processed in Europe, in the United States, or any other country in which BrightOffice or its subsidiaries, group companies, affiliates or service providers maintain facilities.

BrightOffice securely stores your data using a GDPR compliant CRM system and marketing automation provider.

Our Company will keep customers or prospect companies’ data for a period supportive of any of our legitimate interests which will be reviewed at the end of the business relationship. Once we determine there are no legitimate interests to keep your data, we will delete your data by erasing all your details from our system and providers.

Links to Other Sites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

International Privacy Laws
We won’t transfer your data internationally, except if it’s a legal obligation and/or for honouring a contractual agreement. We have ensured that data processors are compliant to the EU-US Privacy Shield as set forth by the US Department of Commerce regarding the collection, use, and retention of personal data from the European Union countries. The data processors have certified that they adhere to the Privacy Shield principles of Notice, Choice, Accountability for Onward Transfers, Security, Data Integrity & Purpose Limitation, Access and Recourse, Enforcement & Liability when processing Personal Data from the EEA in the United States.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Contact Us
If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: support@brightoffice.co.uk

Call us: 0845 643 4012

Or write to us at:
Unit 1B
Maple Court, Maple View
White Moss Business Park
Skelmersdale
WN8 9TW

How to contact the appropriate authority
Should you wish to report a complaint or if you feel that BrightOffice has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office. Email: https://ico.org.uk/global/contact-us/ Phone number: 0303 123 1113

Cookies

Cookies are used in various forms by most websites and are usually harmless.
What is a cookie?
Cookies are small text files that are stored on your hard-drive that can be used by websites to make your experience more efficient and in order to provide you with more functionality. For example a cookie can help a website to remember that you are logged in when processing an eCommerce transaction or may be used to remember your language preferences.

Cookies may be session or persistent. Session cookies are deleted after you have left our website and Persistent cookies remain to help you with your experience next time you return.

What are cookies used for?
We have broken up the types of cookies that most websites use into the following categories:
1. Necessary. Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
2. Preferences. Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
3. Statistics. Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously. Statistical cookies may benefit the ongoing improvements of the website and increased efficiency/relevance of any related marketing campaigns.
4. Marketing. Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third-party advertisers.

How do we use cookies?
For your information we have listed all of the cookies used and their purpose in our Cookie Policy

We use the following services which will use Cookies...

Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at: https://www.google.com/policies/privacy/
Whoisvisiting.com
LinkedIn Corporation
Tawk.to Inc

Can I block cookies?
Your browser will usually allow you to alter and control the type of cookies that you will allow websites to store. If you are concerned about out cookies being stored on your computer by this website or other, we strongly recommend that you check your browser for further information. If you choose to block cookies some sections of this website might not be available to you.

The details of Third-Party cookies may change from time to time, however we will endeavour to keep this document up to date and accurate.

This Cookie Policy is correct and accurate as of the 01-05-2020.

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